Customer Service

Delivery

Delivery times are subject to stock availability, and to possible delays due to credit card authorisation, compliance with customs controls and other factors outside our control.

We will only ship to countries featured in our shipping list. Please note that we do not ship to PO Boxes.

Please ensure that your shipping address details are correct, as they are copied directly from the information you give us when submitting your order. We are not responsible for orders with incorrect or missing information should they not reach you.

In the interest of security we reserve the right to despatch the product(s) purchased on this site to the billing address belonging to the credit card used as payment and not to the nominated delivery address supplied by you.

If you are ordering a large number of titles and we find that there is a significant difference between the delivery charges in your order to the actual cost of delivery, we will reduce the cost to our actual cost where we can; alternatively, we will contact you if for some reason there is a much higher cost. We will absorb any reasonable increases without further charge.

UK orders

Delivery Costs:

  • Postage (signed for delivery) - £3.50 for the first item, then £1 per additional item

Overseas orders

You will be charged a shipping cost for each item placed on your order.

To Cost
Europe £7.50 for the first item (then £1.50 per additional item)
Worldwide £12.00 for the first item (then £2 per additional item)

Cancellation and returns

2EQIPP guarantees books purchased through this site. If you are not completely satisfied with your purchase, you may return it to us in its original condition within 30 days of receiving your delivery for a refund of the product cost and despatch cost without needing a specific cause, although the buyer is responsible for any costs of returning the goods.

However if the return is due to an error that we have made, we will gladly refund both the original delivery charge and the cost of return postage.

Returns Procedure

All returns should be securely wrapped and sent, with the original packing slip and reason for the return, to the following addresses: Returns Department, 2EQIPP Ltd, Unit F31B, Parkhall Business Centre, 40 Martell Road, London SE21 8EN, United Kingdom.

eBooks

eBooks are not refundable unless the product is faulty as these are not returnable by either the purchaser or retailer to the supplier. eBooks are deemed delivered to the purchaser upon the provision of the download file and 2EQIPP is not responsible for any issues local to the purchaser, or for any decision by the purchaser not to download the eBook.

General terms and conditions

Thank you for visiting www.2eqipp.com. These are our terms and conditions for use of the website and apply whenever you access the website, on whatever device.

By using the website, you are deemed to have accepted these conditions.

Registration

You are able to browse our publications, and visit many areas of our website without providing us with any personal information. However, we do collect personal information when you purchase hard copies or eBook versions of our publications, subscribe to receive email alerts, or register to save pieces of content to a password-protected area.

By completing the initial registration form and by entering your email address and password, you will be deemed to have accepted these terms and conditions. Also, by subscribing to any of our email services, you are deemed to have accepted these terms and conditions. If you register with 2EQIPP, you should read our privacy policy.

When you register for an online account, you are registering as a personal user of www.2EQIPP.com. You can access your online account using your email address and password.

For more information, see our privacy policy.

Disclaimer of liability

Every precaution has been taken by the 2EQIPP to ensure that the content of this site is accurate, legally correct and ethical.

Whilst all reasonable efforts have been made to ensure the accuracy of content, no responsibility can be taken for any error or omission, nor can 2EQIPP assume any liability for the content of websites linked to our site.

Data protection

Please see our privacy policy for details of how personal data may be processed.

2EQIPP is a limited company registered in England and Wales. Company no. 07999410. Registered office: The Victoria, 25 St. Pancras, Chichester, West Sussex, PO19 7LT.